Privacy Policy
Last Updated: 12/16/2024
Welcome to Royal Medical Health. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or opt into our SMS messaging program.
1. Information We Collect
We may collect the following types of personal information:
Personal Identifiable Information (PII): Name, phone number, email address, mailing address, and other contact details.
Health-Related Information: Information you provide during consultations or appointments (e.g., treatment history).
Payment Information: Details necessary to process payments (e.g., credit/debit card information).
Technical and Usage Data: IP address, browser type, device information, and website activity through cookies or tracking tools.
Message Interaction Data: Delivery status, response data, and message engagement rates for SMS communications.
Consent Data: Records of when and how you provided consent to receive SMS messages, including the method of opt-in (web form).
Marketing Preferences: Information related to email or SMS subscription preferences.
How We Collect Information:
When you fill out forms on our website (e.g., booking consultations, inquiries).
When you communicate with us via phone, email, or SMS.
Through cookies, Google Analytics, and Meta Pixel when you interact with our website.
When you opt in to receive SMS messages by submitting a form on our website.
2. How We Use Your Information
We use the information we collect to:
Provide medical spa services and treatments.
Schedule appointments and communicate with you about your care.
Process payments for services rendered.
Send marketing communications (email/SMS) if you have opted in.
Ensure compliance with federal regulations, including TCPA and Do Not Call (DNC) guidelines.
Monitor and improve our SMS services by tracking engagement metrics.
Improve website functionality and user experience using analytics tools.
Comply with legal obligations and regulatory requirements.
Your information will only be used for the purpose specified at the time of collection and will not be used to send unrelated messages.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers: Payment processors, email/SMS marketing platforms, telecommunications providers, and analytics providers.
Legal Authorities: If required by law or to protect our rights.
With Your Consent: For any other purpose explicitly approved by you, such as sharing treatment photos for marketing purposes.
Our service providers are required to handle your data securely and comply with all applicable laws.
4. SMS Messaging Program Compliance
We comply with the Telephone Consumer Protection Act (TCPA) and 2024 FCC regulations for SMS communications.
Message Frequency: Message frequency varies. You may receive up to 10 messages per month. Message and data rates may apply depending on your carrier and plan.
Opt-Out Instructions: You can opt out of our SMS service at any time by replying with “STOP” to any message you receive. For assistance, reply “HELP” or contact us directly at [email protected] or 505-916-2457.
Consent Records: We maintain records of your opt-in and opt-out dates, timestamps, and methods of consent.
Data Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. SMS-related data is only shared with service providers that help us deliver messages, and they may not use it for their own purposes.
5. HIPAA Compliance
As a medical spa, we follow the Health Insurance Portability and Accountability Act (HIPAA) to protect your Protected Health Information (PHI).
Use of PHI: Your PHI will only be used for treatment, payment, or health care operations unless you provide written authorization.
Your Rights: You have the right to request access to, or corrections of, your medical records.
Security Measures: We implement safeguards (e.g., encryption, restricted access) to ensure the confidentiality of your PHI.
6. Cookies and Tracking Technologies
We use cookies and tracking tools such as Google Analytics and Meta Pixel to:
Understand website traffic and improve user experience.
Deliver targeted advertisements based on website activity.
You can control cookies through your browser settings and opt out of certain tracking by visiting Google’s and Meta’s respective opt-out tools.
7. Marketing Communications
We may send you marketing emails and SMS messages if you opt in. You can opt out at any time:
Email: Use the unsubscribe link provided in the email.
SMS: Reply “STOP” to any SMS message you receive.
8. Data Retention
We retain personal and health-related information as required to:
Fulfill legal and regulatory obligations.
Support our operations and services.
9. Your Rights
If you are a resident of certain U.S. states (e.g., California under the CCPA/CPRA), you may have the following rights:
Right to Access: Request details about the personal information we collect.
Right to Delete: Request that we delete your personal information.
Right to Opt Out: Opt out of marketing communications or data sharing.
To exercise these rights, please contact us using the information provided below.
10. How We Protect Your Information
We implement technical, physical, and administrative safeguards to protect your information from unauthorized access, alteration, or disclosure. These measures include:
Data encryption.
Secure storage solutions.
Restricted access to sensitive information.
11. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Significant updates related to our SMS program may be communicated via SMS.
12. Contact Us
If you have any questions about this Privacy Policy, our SMS program, or need to exercise your rights, please contact us:
Email: [email protected]
Phone: 505-916-2457
Address: 8232 Louisiana Blvd NE, Suite A, Albuquerque, NM 87113